what's happening near you
On-here.co.uk ("On-here", "we", "our", "us") is an online service that provides users ("you") with information about deals, events, offers and activities that are happening near to your location. It also provides businesses providing those deals, events, offers and activities with a means of engaging with interested users in the nearby area. Our website and mobile applications (collectively, the "On-here Engine") are owned and operated by On-here Limited (a company registered in England and Wales (registration number 12156957).
By accessing the On-here Engine and utilising our services, you acknowledge that you have read and understood this Privacy Policy and the information collection and handling practices outlined in it.
This Privacy Policy was last updated on October 21st, 2019. We may change this Privacy Policy from time to time so please check back regularly to keep informed of any updates.
This Privacy Policy describes in detail our policy and practices regarding our collection, use and disclosure of your personal data.
We understand that providing information online involves a great deal of trust on your part. We take this trust very seriously, and make it a high priority to ensure the security and confidentiality of the personal data you provide us when you visit our Website or use our services.
Personal data means any information about an individual from which that person can be identified, electronic addresses, date of birth, password and payment information. It does not include data where the identity has been removed or otherwise anonymized (anonymous data).
In the course of our business, we collect and process personal data in different ways. We may collect personal data you give us directly but we also collect data by logging how you interact with our services. For example, by using cookies on our Websites. We may also receive information from third parties who partner with us, or whose services we use to provide elements of the On-here Engine.
As part of creating a user account within the On-here Engine, we collect a small amount of information about you in order to provide you with a secure personal interaction experience, and to present you with deals, events, offers and activities which you have told us you find interesting.
The information we collect about you as an individual may include, but is not limited to:
Location information and other information from devices: When you use the On-here Engine, we will collect certain information about your location if you have instructed your device to allow the On-here Engine to access such information via the privacy settings on that device. For example, we may use your location to notify you of deals, events, offers and activities near you when you are travelling. You can change the privacy settings of your device at any time in order to turn off the functionality to share location information with the On-here Engine. Please note that turning off location sharing may affect certain features of our application or mobile experience. If you have any queries about the privacy settings of your device, we suggest you contact the manufacturer of your device or your mobile service provider for help.
If you choose to extend your personal account to become a Trader (a business account which allows you to create deals, events, offers and activities which you make available for other users to find using the On-here Engine) then we will store additional information about you including, but not limited to:
We also collect usage information about how you use the On-here Engine to help us improve the services we offer.
By creating an account within the On-here Engine, you agree to allow us to collect and store the personal information set out above. If you do not wish us to store your personal data, then you should not create an account and hence will be unable to access the On-here Engine.
We use the personal data that we collect about you only for specific purposes. This includes, but is not limited to, offer our services to you, to manage your registration and account, including your access to and use of the On-here Engine, and to anonymously publish your ratings of deals, events, offers and activities which you have redeemed. We will also use your personal data to communicate with you about your account or use of the On-here Engine, to respond to, or follow up on, your comments and questions and otherwise provide customer service, notify you about changes to our terms or privacy policy, ask you to leave a review or take a survey, operate and improve our Websites and services, personalise your experience on our Websites, measure interest in and improve our Websites and services, notify you about promotions and special offers, protect, investigate and deter against fraudulent or illicit activity, unauthorised or illegal activity, administer and protect our business and to resolve disputes or troubleshoot problems.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
We want to make it easy for you to take advantage of deals, events, offers and activities nearby which you have indicated you may be interested in. If we are aware from your personal preferences that you may be interested in a particular deal, event, offer or activity, we may send you an email, alert, or push notification to make you aware of the opportunity. We believe these emails, alerts and notifications will provide you with useful information, but if you choose you may disable this notification feature.
You may receive marketing messages from us if you have given your consent, if you have requested or if you purchased goods or services from us and if you have not opted out of receiving marketing messages.
Each time you receive an email of this type, you will be able to tell us if you no longer wish to receive them, or deny push notifications in the application, or change the settings of your mobile device to do so for that type of marketing message or notification. You will be able to unsubscribe from each of those marketing communications at any time by clicking on the unsubscribe link that you will find at the bottom of each communication you receive from us or by visiting the notification preferences centre of your profile in the On-here Engine.
Please note that we may continue to send you service communications, such as service and administrative messages about your account or transactional messages related to one of your purchases. It is not possible to unsubscribe from these service communications.
On-here Ltd may share your information with other parties, including other group companies and the types of third parties listed below. For instance, if we sell or divest our business or any part of it, and your personal data relates to such sold or divested part of our business, or if we merge with another business, we will share your personal data with the new owner of the business or our merger partner, respectively.
Separately, if we are legally obliged to do so, we will share personal data to protect our customers, the site, as well as our company and our rights and property.
If you choose to create a business profile within the On-here Engine, certain information in your business profile will be publicly viewable and identifiable by viewing your deals, events, offers and activities. However, On-here Ltd will never share data from your personal profile with any other members, nor disclose that data to Traders within the On-here Engine, nor display it any public manner. Please note that these suppliers also may contact you as necessary to obtain additional information about you or your travel plans, to facilitate your travel bookings or for other purposes consistent with the practices described in their privacy policies and terms of use.
In the course of operating the On-here Engine we may disclose certain personal data to third-party service providers who provide services or functions on our behalf, including:
We may also authorise third-party service providers to collect information on our behalf, including, for example, as necessary to operate features of the On-here Engine. Third-party service providers have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.
We also may share your information if we believe, in our sole discretion, that such disclosure is necessary:
Other than as set out above, you will be notified when personal data about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.
We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our Traders the number of visitors the On-here Engine receives or the most popular types of deals, events, offers and activities. This information does not contain any personal data and is used to develop content and services we hope you will find of interest.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or statutory reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure or your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal requirements.
We may retain certain information subsequent to the closing of your account, for example if it is necessary to fulfil our legal obligations or to exercise, to maintain security, to prevent fraud and abuse and to defend or enforce our rights.
We collect information via cookies and other similar technologies (such as web beacons). Cookies are small text files that are automatically placed on your computer or mobile device when you visit a website. They are stored by your internet browser. Cookies contain basic information about your use of the internet. Your browser sends these cookies back to our Website every time you visit it, so it can recognise your computer or mobile device and personalise and enhance your browsing experience.
You can find more details about what cookies and similar technologies (such as web beacons) we use in our Cookies Policy.
You can also find out more information about cookies in general, including how to see what cookies are installed on your (mobile) device and how to manage and delete them at websites such as www.allaboutcookies.org and www.youronlinechoices.com/uk.
You can check, supplement and update the information you have provided by accessing your personal profile within the On-here Engine. You may also close your On-here account by contacting us using the methods provided below.
If you decide to close your account, we will deactivate it, and remove your personal data. Remember that once your account is closed, you will no longer be able to login, access your personal information. You can however, open a new account at any time.
You can change your marketing preferences at any time during which your account remains open via your member account.
In accordance with applicable law, you may have the following rights with regard to your personal data:
You can exercise several of your rights through the Profile section of your On-Here account. To exercise your other rights you can file a request by email to support@on-here.co.uk or in writing to
Data Protection Officer, On-here Ltd
Studio 4, Sutherland Institute,
Lightwood Rd
Stoke-on-trent
Staffordshire
ST3 4HY
United Kingdom
You will not have to pay a fee to access your personal data (or to exercise any of the other rights described in this Privacy Policy). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. In an effort to speed up our response, we may also contact you to ask you for further information in relation to your request.
We want you to feel confident about using On-Here, and we are committed to protecting the personal data we collect. While no website can guarantee perfect security, we have implemented and maintain appropriate physical, administrative, technical, and organisational measures to protect the personal data you provide us against unauthorised or unlawful access, use of disclosure and against accidental loss, damage, alteration or destruction.
For example, only authorised employees are permitted to access personal data, and they may do so for permitted business functions. In addition, we use encryption when transmitting your personal data between your system and ours, and between our system and those of the parties with whom we share sensitive information, and we employ firewalls and intrusion detection systems to help prevent unauthorised persons from gaining access to your personal data.
The On-here Engine is a general audience service and does not offer services directed to minors. We do not knowingly collect data relating to minors. If a person whom we know is under 13 years of age sends us personal data, we will delete or destroy this information as soon as reasonably possible.
Material delivered by the On-here Engine may include links to third party websites, plug-ins and applications. If you access other websites from the links provided on our Website, the operators of those websites may collect or share information about you. This information will be used by them in accordance with their privacy policy, which may differ from our Privacy Policy. We do not control these third-party websites and recommend that you examine the privacy statements posted on those other websites to understand their procedures for collecting, using and disclosing personal data.
Your personal data may be stored or transferred to countries outside the European Economic Area for the purposes described in this Privacy Policy. When we store or transfer your personal data outside the European Economic Area, we take the following precautions to ensure that your personal data is properly protected.
Whenever we store or transfer your personal data outside the European Economic Area, we will do so in accordance with applicable law and we will ensure a similar degree of protection is afforded to it by implementing appropriate safeguards. Transfers of personal data are made:
By using our services, you understand that your personal data may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.
We may change or modify this Privacy Policy from time to time. We will note the date that revisions were last made to this Privacy Policy at the first page of this Privacy Policy, and any revisions will take effect upon posting. We will notify our members of material changes to this Privacy Policy by either sending a notice to the email address you provided us or by placing a notice on our Website. We encourage you to check this Privacy Policy from time to time to review the most current version.
To exercise your privacy rights you can file a request by email to support@on-here.co.uk or in writing to
Data Protection Officer, On-here Ltd
Studio 4, Sutherland Institute,
Lightwood Rd
Longton
Stoke-on-trent
Staffordshire
ST3 4HY
United Kingdom
You may also have the right to lodge a complaint to the supervisory authority about the way we process your personal data. We would, however, appreciate the chance to address your concerns before you approach the supervisory authority, so please contact us in the first instance.